Work, Team, and Organizational Design


Proper job design is critical for increasing the effectiveness of operations and worker efficiency and satisfaction. In addition to creating efficient, effective work processes, job design and re-design can also be used to develop appropriate staffing and work team systems.

Example Projects
  • Implementation of financial metrics and key performance indicators (KPIs) in a medium-sized company.
  • Developed a job description for the president of a company of 500 employees.
  • Conducted a research study (quasi-experiment) evaluating the benefits and costs of alternative job designs among the administrative jobs in a large financial services company.
  • Developed a system for redesigning jobs to increase productivity and satisfaction, and then conducted a major job redesign project of all the jobs in the information technology department of a large pharmaceutical company.
  • Conducted a job definition (role clarification) study of the job of personnel representative in a large pharmaceutical company; the jobs were redesigned to improve job satisfaction and efficiency of employees.
  • Conducted and analysis and proposed revisions to the organizational structure, job design, and human resource systems in a department of the International Trade Administration.
  • Redesigned the research and development jobs and organizational structure to improve workload distribution in an animal nutrition company.
  • Developed a team leader role in the research and development department of an animal nutrition company.
  • Developed a work/rest schedule for letter sorter operator jobs in the post office; also advised on job rotation and compensation systems.
  • Evaluated and provided recommendations for the redesign of telemarketer jobs for a large financial services company.
  • Conducted a research study (quasi-experiment) evaluating the long-term benefits and costs of redesigned administrative jobs in a large financial services company.
  • Conducted a job definition (role clarification) study of the job of manufacturing manager in a large pharmaceutical company.
  • Designed a team coordinator job in a small aluminum extrusion plant.
  • Advising on work reinvention projects in a large financial services company.
  • Advising on organizational structure issues in a large pharmaceutical company.
  • Assisted in the development of a process to redesign order fulfillment jobs for a large computer company implementing an SAP system.
  • Conducted a training program on job redesign methods for professional employees in a utility company.
  • Conducted numerous workshops on the topic of designing jobs as part of various conferences. (e.g., Society for Industrial and Organizational Psychology, 1990, 1995)
  • Presented ideas and wrote a paper on job design and productivity for aviation maintenance jobs as part of a conference sponsored by a government agency.
  • Advising on organizational structure for an animal feed company.
  • Facilitated a consensus meeting to resolve conflict and enhance group problem solving among animal agriculture researchers and producers to develop a research agenda for the 1995 Farm Bill.
  • Facilitated a retreat of an animal sciences department in a major university to help identify future goals and objectives.
  • Facilitated a meeting of ophthalmologists and optometrists to discuss vision benefits and develop cooperative referral relationships.
  • Facilitated conflict resolution and group problem solving meetings of researchers with divergent views to develop a biodata instrument for hiring clerical employees.
  • Met with various government agencies to explain the Foreign Service hiring process, such as the General Accounting Office and the Office of Management and Budget.
  • Facilitate the annual meeting of the external Board of Examiners for the U.S. Department of State from 2000 to 2008.
  • Wrote a White Paper comparing the Human Resources practices of the private sector versus the Foreign Service.
  • Developed computerized scripts for loan collection employees in a financial services firm.
  • Developed a system of profiling the psychological characteristics of customers to assist the loan collection process for a financial services firm.
  • Advised consulting firm on the use of research to support the marketing of their products.
  • Conducted a research study of the factors influencing productivity and satisfaction among work teams of administrative employees in a large financial services company.
  • Conducted a research study of the factors influencing productivity and satisfaction among work teams of professional salaried employees in a large financial services company.
  • Collected team effectiveness surveys and conducted a feedback seminar for self-managed work teams in the corporate financial planning department of a large financial services company.
  • Conducted a research study (quasi-experiment) to evaluate the short and long-term effectiveness of a team implementation intervention in a large printing company.
  • Conducted a plant-wide project to implement work teams among production employees in a small aluminum extrusion plant.
  • Developed an operations manual for designing work teams to be used by consultants of a large computer company.
  • Conducted numerous workshops on such topics as designing, implementing, evaluation, and staffing teams as part of conferences on work teams.
  • Served on a technical panel to develop a measure of teamwork skills to be used in an international survey of life skills sponsored by a federal government agency.

Example Clients